Last updated: 10-06-2025
Oakwood Equine Feed is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.
By visiting our website or placing an order, you agree to the terms outlined below.
1. What Information We Collect
We may collect the following types of personal information:
- Name and contact details (e.g. email address, phone number, delivery address)
- Order details and payment method (via WooCommerce and Stripe)
- Information you provide through forms (e.g. contact or enquiry forms using Elementor)
- Technical data such as your IP address, browser type, and pages visited
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order confirmations and updates
- Respond to enquiries and support requests
- Improve our website and customer experience
- Meet legal and tax obligations
We do not sell or rent your personal data to third parties.
3. Payments & Security
Payments on our site are securely processed via Stripe. We do not store your full credit card details — Stripe handles all payment data using secure encryption.
Our website also uses SSL (Secure Socket Layer) technology to keep your data safe while browsing and submitting forms.
4. Cookies
Our website uses cookies to:
- Improve functionality and performance
- Help us understand user behaviour via tools like Google Analytics
- Enable features such as keeping items in your cart
You can control or disable cookies through your browser settings.
5. Third-Party Services
We use third-party tools to run our business, including:
- WooCommerce – for order and product management
- Stripe – for secure payments
- Elementor – for forms and page content
- Google Analytics – for website traffic analysis
These services may collect information as part of their integration. Please refer to their respective privacy policies for more details.
6. Your Rights
As a New Zealand resident, you have the right to:
- Access your personal data
- Correct or update your information
- Request deletion of your data
- Withdraw consent for marketing emails at any time
To make a request, email us at oakwoodequine@outlook.com.
7. Contact Us
If you have any questions about this policy or how your information is used, please contact:
Oakwood Equine Feed
Email: oakwoodequine@outlook.com